A key reason for our sustained success is our philosophy based on flexibility, a key driver of both customer and employee satisfaction.
Customer satisfaction, says company President Michael Haeflein, comes from our ability to custom-tailor a program for any customer, large or small. “We have the flexibility to fit a program to the specific project at hand,” he says.
For employees, flexibility goes beyond a willingness to work with the varying schedules and locations of people with busy lives. It means listening to different points of view. “Everyone has something to offer,” says Michael. “I encourage people to come up with their own ideas.”